Refund Policy

This Refund Policy applies to purchases of Imgraft from the Imgraft team.

Refund window

Each payment, including an initial purchase, renewal, credit pack or annual plan, is eligible for a full refund within 7 days of payment only if none of the paid credits issued for that payment have been used. Email support@imgraft.com to request a refund. Free allowance usage does not affect eligibility. Payments are not refundable after this window or if any paid credits from that payment have been used, unless required by law.

Subscriptions

You can cancel at any time from your billing settings. Cancellation stops future renewals; you keep access until the end of the current paid period. Refunds for payments already made follow the same refund rules above.

Credits and expiry

Subscription credits expire at the end of each monthly period and do not roll over. An annual subscription adds your credits once a month. One-time purchases, including first-order packs and credit packs, stay valid for 3 years from delivery. Credits are not transferable or redeemable for cash.

Failed tasks

If an image generation is blocked by moderation, rejected by the model or confirmed failed because of a system error, the credits it used are restored automatically. No request is needed. Free allowance is also restored for a confirmed failure. If we cannot confirm the result yet, your credits stay on hold until we can; the request is not retried or charged again.

How to request a refund

Email support@imgraft.com with your order number and account email. Never send card numbers or passwords. Approved refunds are returned to the original payment method; processing times depend on your bank and payment provider.

Statutory rights

Nothing in this policy limits rights you have under consumer protection law in your country.